Shipping policy
⭐Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
Please note that processing time does not include shipping time.
During busy periods or promotions, processing times may be slightly longer.
⭐Shipping Destinations
We currently ship within New Zealand and select international destinations.
Available shipping options will be displayed at checkout.
⭐Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Any applicable shipping fees will be clearly shown before you complete your purchase.
⭐Delivery Time
Estimated delivery times are as follows:
- New Zealand: 1–3 business days
- Australia: 3–6 business days
- UK: 5-10 natural days
- US: 5-10 natural days
Please note that delivery times are estimates only and may vary due to courier delays, customs processing, or external factors beyond our control.
⭐Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
⭐Customs & Duties (International Orders)
For international orders, we are responsible for any customs duties, taxes, or import fees that may apply in their country.
⭐Lost or Delayed Parcels
If your order is significantly delayed or appears to be lost, please contact us at hey.stikko@gmail.com, and we’ll do our best to assist you.
⭐Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.